Terms and conditions

12/07/2017

Terms & Conditions

Check-in & Check-out Times

Check in time is after 3pm and check out time is 11am.

Booking Policy

To make a reservation we require a prepayment of 50% of the total booking fee. The outstanding 50% of the booking fee will be automatically charged to the card details provided at the time of booking on the date of departure.

Minimum Night Stays

2 night min on Friday & Saturday nights & Bank Holidays.  We are sometimes able to make exceptions for last minute availability – to enquire please call our reservations team on 0203 198 1066.

Cancellation Policy

If booking direct via our online booking engine, email or over the phone we offer a 72-hour booking cancellation policy. This mean that if you cancel 72 hours prior to the arrival date the 50% deposit is fully refundable. If the booking is cancelled within the 72 hours the deposit is non-refundable and the total reservation amount will be fully charged.

Please note that if bookings are made via Mr & Mrs Smith, reservations are non-refundable and will be fully charged at the time of booking.

Hen/Stag Policy

For the comfort of our other guests we ask that we are made aware of any Hen or Stag parties at the time of booking, and we may refuse the booking if we feel it may compromise the enjoyment of our other guests. If you book for a Hen or Stag party without notifying us prior to the booking we reserve the right to refuse the booking upon arrival.

 

No Smoking Policy?

Artist Residence is 100% smoke-free. Smoking is not permitted in any part of the hotel building. Should it be brought to our attention that smoking has taken place, a cleaning fee of £100 will be assessed. 

Lost Keys?

A charge of £45 will be taken in the event of a lost key. This covers the change of lock, key fob and the cost of a new key.

Lost Property

We are more than happy to post any lost items subject to the costs of postage. Due to the high volume of lost property we reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the stay date.

Damages

We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

Gift Vouchers

This voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable, please quote the gift voucher ID reference when reserving your room at Artist Residence. Subject to availability. Valid 12 months. Terms & conditions subject to change.

Privacy Policy

We collect data about how our site is searched to enable us to understand and respond to the needs of our users. This data does not contain personally identifiable information. You can visit our site without identifying yourself or disclosing any personal information. You can view our Cookie Policy here.

If you do sign up for our mailing list, your data will not be disclosed to any company outside of Artist Residence and we will only contact you about Artist Residence Hotels and our other ventures.

Copyright Policy

The Artist Residence site includes a variety of materials created by different members of the Artist Residence team. Although these works may be freely accessible on the World Wide Web and may not include any statement about copyright, the works are nevertheless protected by copyright. Users must assume that works are protected by copyright until they learn otherwise.

Payment Policy

Credit card details are entered on a secured page and  are transferred using SSL to our payment provider.