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Checking In & Out

Check-in is from 3pm, but you are very welcome to arrive early and leave your bags in our luggage store whilst you head out to explore or relax in our clubhouses.

Check-out is 11am, but if you would prefer a little more snoozing time just let us know on arrival and we can arrange a late check-out for £20 per hour.

Bringing Your Dog

All of our hotels have dog-friendly public spaces, as well as a selection of dog friendly bedrooms for well-behaved pooches. For dogs staying over, we charge £15 per dog, per night, to include Lily’s Kitchen organic dog treats, bowl & bed to make them feel at home.

Find out more about our dog friendly rooms in Brighton, CornwallOxfordshire, London and Bristol


Unless booking under a special offer which includes breakfast, our usual rates include the room only. Breakfast is served daily in each of our places, with a menu of fresh, wholesome dishes available.

Prices and menus vary between locations, but for more information and sample menus please see the ‘Eat & Drink’ section of the hotel location you would like to book.

Special Offers

Our room rates can vary across seasons and between weekdays and weekends. We also sometimes run special offers, which you will find on our Special Offers page.

For assistance with your booking please get in touch with us using the contact form below.

Private Hire

Our places make unique backdrops for your party, event, board meeting or wedding, with options to suit different occasions in each of our locations.

If you’d like to find out more, contact us with your enquiry using the form below.

Booking Specific Rooms

Please note that we cannot guarantee specific rooms within a room type. However, we will always try our best to accommodate you if you have a preference – simply pop a note in the Special Requests section if booking online, or get in touch using the form below.


Families & children are welcome at all of our places, with rooms specifically designed for families or groups in Cornwall and Oxfordshire.

Cots are available in some rooms free of charge, whilst pull-out beds are available in selected rooms for a charge of £30 per night. If you would like to book a room with a cot or extra bed please see the ‘Family & Dog Friendly’ rooms section of the hotel location you would like to book, or get in touch with us using the form below.


We take 50% payment at the time of booking, and remaining 50% will be charged to your card 3 days prior to arrival.

Bookings are fully refundable up to 72 hours prior to check in unless you have booked under a special promotion.

Please see the T&C’s page  for details of our cancellation policy as well as our other booking terms.


We are no longer accepting payments made in cash, we will only be accepting card payments at all hotels.

Lost Property

Unfortunately we cannot accept responsibility for items left on our property upon departure however every care will be taken to ensure these are returned to you in a timely manner. If you think you’ve left something at one of our places please use the form below and we’ll get back to you as soon as possible.

Ask us a question

If you can’t find the answers you need, or would like to speak to us, please fill out this handy form and our lovely team will be in touch as soon as possible.

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