FAQs

Things to know before your stay

Checking In and Out

Check-in is from 3pm, but you are very welcome to arrive early and leave your bags in our luggage store whilst you head out to explore or relax in our clubhouses.

Check-out is 11am, but if you would prefer a little more snoozing time just let us know on arrival and we can arrange a late check-out for £20 per hour.

Booking Specific Rooms

Please note that we cannot guarantee specific rooms within a room type. However, we will always try our best to accommodate you if you have a preference – simply pop a note in the Special Requests section if booking online, or drop us an email at [email protected]

Bringing Your Dog

All of our hotels have dog-friendly public spaces, as well as a selection of dog friendly bedrooms for well-behaved pooches. For dogs staying over, we charge £15 per dog, per night, to include Lily’s Kitchen organic dog treats, bowl & bed to make them feel at home.

Find out more about our dog friendly rooms in Brighton, Cornwall, Oxfordshire and London.

Families

Families & children are welcome at all of our places, with rooms specifically designed for families or groups in Cornwall and Oxfordshire.

Cots are available in some rooms free of charge, whilst pull-out beds are available in selected rooms for a charge of £30 per night. If you would like to book a room with a cot or extra bed please see the ‘Family & Dog Friendly’ rooms section of the hotel location you would like to book, or get in touch with us at [email protected]

Breakfast

Unless booking under a special offer which includes breakfast, our usual rates include the room only. Breakfast is served daily in each of our places, with a menu of fresh, wholesome dishes available in our clubhouses.

Prices and menus vary between locations, but for more information and sample menus please see the ‘Eat & Drink’ section of the hotel location you would like to book.

Cancellations

We take 50% payment at the time of booking, and remaining 50% will be charged to your card 3 days prior to arrival.

Bookings are fully refundable up to 72 hours prior to check in unless you have booked under a special promotion.

Please see the T&C’s page  for details of our cancellation policy as well as our other booking terms.

Rates

Our room rates can vary across seasons and between weekdays and weekends. We also sometimes run special offers, which you will find on our Special Offers page.

For assistance with your booking please get in touch with us at [email protected]

Payments

We are no longer accepting payments made in cash, we will only be accepting card payments at all hotels.

Private Hire

Our places make unique backdrops for your party, event, board meeting or wedding, with options to suit different occasions in each of our locations.

If you’d like to find out more, head to our Private Hire page or get in touch with us at [email protected] 

Covid-19

We are following all current government guidance to ensure the safety of our guests & team.

In Cornwall & Oxfordshire we will be opening a selection of self-contained lets from 12th April, as well as our garden bars. In Brighton we have two self-contained lets available from 12th April but unfortunately our restaurant will not open until 17th May.

We will be opening all hotels in full from 17th May.

Please find more information on our Covid-19 policies here.