FAQ

General

What are the check-in and check-out times? Check-in is from 3pm and check-out is at 11am on the morning of your departure.

Can I book a specific room?  Please note that we cannot guarantee specific rooms within a room type. However, we will always try our best to accommodate you if you have a preference.

Is there a hairdryer in the room? All of our rooms have hairdryers provided.

Do the hotels offer allergy free bedding? All of our rooms are made up with feather duvets and pillows as standard. Hypoallergenic bedding can be arranged upon request.

Does the hotel have WiFi? Complimentary WiFi is available throughout all of our hotels.

Is breakfast included? Our rates are room only, but a range of breakfast dishes are available in each hotel.

Is housekeeping included? Daily housekeeping is included within the room rates for all hotels.

What is your cancellation policy? Please see the T&C’s page  for details of our cancellation policy as well as our other booking terms.


Brighton

Is there on-site parking? We do not have on-site car parking. However there is an underground car park directly opposite the hotel, situated under Regency Square which charges up to £18 per 24 hours. Alternatively Regency Secure Parking is situated at the rear of the hotel and takes pre-bookings for up to £14 per 24 hours.

Are bathrobes provided? Although we provide towels bathrobes are currently available in Bigger House Sea View rooms only.

What time is breakfast served?  Breakfast is served between 8am – 10:30am daily. Please advise if you require an early breakfast upon check-in.

How far is the hotel from Brighton train station?  The hotel is approximately a 15 minute walk from Brighton train station. Follow the road straight down from the station exit to the clock tower, turn right at the clock tower and pass Churchill Square shopping centre on your left. Cut through past Footlocker/The Prince of Wales pub and follow the road down onto Clarence Square, take the first left clockwise off of Clarence Square and turn right at the bottom. Take the next cut through past The Regency Tavern and you will find us on the right hand side. View our location and Google maps here.

How close to Brighton city centre is the hotel? The hotel is situated just a short walk form all the main attractions, shops, restaurants and activities in Brighton. Although close to the centre the hotel is on a quiet square so street noise is minimal.

When are the restaurants & bars open? The Clubhouse is open all day every day for drinks. The kitchen is currently open for breakfast only. Breakfast: Daily from 8am – 10:30am

What are your recommendations of where to go, what to see?  Visit our neighbourhood guide for our personal recommendations.

Are you dog friendly? Yes! We charge £15 per dog, per night, which includes a doggy bed, bowl and treats from Lily’s Kitchen.  Please check the hotel page for a list of our dog friendly rooms, or give us a call on 01273 324 302 and we’ll be very happy to help.

Accessibility For the main hotel building we do have a small lift that fits up to 2 guests. Our rooms are located over 4 floors above ground floor. Our Below Deck rooms are on the lower-ground floor located underneath the restaurant. Please note that the building is Grade II listed and the only entrance to the hotel is via five steps leading to the front door and may not have full disabled access.

Is there someone available 24 hours a day? A duty manager is available 24 hours a day.

Are you family friendly? The restaurants and bars are very popular with guests and locals alike and do take on a party vibe, especially at the weekends, which may not be a suitable environment for young children. Please also note that the building is Grade II listed and some windows are lower than usual with no safety bars. Our balcony rooms have floor to ceiling windows which enables the guest to access the balcony at their own risk. Some may feel that the building may not be particularly well laid out for young children.

Whats the soundproofing like? The building was built in the 1820’s and as much as we have tried to soundproof the rooms, there is still a bit of noise from room to room. If you are sensitive to noise please let us know and we will do our best to allocate you one of the top floor bedrooms. Our building is full of Brighton charm with single-glazed windows, and although we are on a quiet square there may be some passers by (and seagulls) where we are unable to control their level of noise.

What is your lost property process? Unfortunately we cannot accept responsibility for items left on our property upon departure however every care will be taken to ensure these are returned to you in a timely manner.

On a final note… We are not perfect and the building does have its quirks! Some may say that this is part of staying in an old and historic building… we certainly wouldn’t swap it for the world! We are home grown in every way and always strive to ensure that our guests have a most enjoyable stay.


London

Are bathrobes provided? Bathrobes and complimentary slippers are provided in all of our rooms.

What time is the restaurant open? The Clubhouse is open 7 days a week from 7.30am on weekdays and 8am on weekends. We serve breakfast, lunch and dinner every day. Please note that the kitchen closes at 10pm Monday – Saturday and 9pm on Sunday. The Club Room, unless private hire is in use, is open 24 hours a day for guests to relax in.

Is there a nearby car park? We do not have an on-site car park. However, Q Car Park is located just a 3-minute walk away on Cumberland Street, SW1V 4LY and costs £24 per 24 hours. 20% discount tickets are available for hotel guests at reception or use the code ARTIST20 when you book online.

Where is the nearest tube station? The hotel is situated just a five minute walk from Victoria underground, national rail and coach stations. Pimlico and Sloane Square tube stations are a 10 minute walk.

Taxi numbers, can I pay by card for the taxi? We recommend Addison Lee 020 7387 8888. Card payments can be used when booking or alternatively may be paid with cash. ]

Are you dog friendly? Yes! We charge £15 per dog, per night, which includes a doggy bed, bowl and treats from Lily’s Kitchen.  Please check the hotel page for a list of our dog friendly rooms, or give us a call on 020 3019 8610 and we’ll be very happy to help.

What is your lost property process? Unfortunately we cannot accept responsibility for items left on our property upon departure however every care will be taken to ensure these are returned to you in a timely manner.

Accessibility The hotel is situated over three floors. Please note that we do not have a lift. We can allocate rooms on the first floor should this be required subject to availability.

Reception desk A duty manager is available 24 hours a day.


Cornwall

Is there parking on site? We do not have on site car parking, however, there is a council run car park situated less than a 5 minute walk from the hotel. There is also limited unrestricted street parking around the hotel and seafront. If you’d like to drop your bags at the hotel first we’d be happy to point you in the direction of parking, and will have your luggage ready for you in your room.

Does the hotel operate a minimum stay? We may occasionally operate a minimum 2 night stay on busy weekends and during holidays.

Are bathrobes provided? Bathrobes are currently provided in our Super Comfy Luxe, Chapel Suite, Mini Lookout, The Lookout and The Cottage only. Towels are supplied in all bedrooms and in The Cottage.

Do all rooms have en-suite bathrooms? Yes all rooms have en-suite bathrooms. Some rooms also have bathtubs: The Cottage, The Lookout,  Mini Lookout, Super Comfy Luxe, Loft, Comfy Luxe and Comfy Double.

Is there a member of the team available 24 hours a day? Yes, we have a member of staff on duty at all times.

Can you provide extra beds? No, unfortunately we cannot provide extra beds but we do have a number of rooms available for multiple occupancy and families, as well as our Cottage which can sleep up to 6 adults.  Please call us for more information.

Which rooms are family friendly?  The Cottage sleeps up to 6, The Lookout sleeps up to 3, and cots are available in The Cottage, Lookout, Mini Lookout, Chapel Suite, Super Comfy Luxe and Comfy Double rooms.

We also have some interconnecting rooms – the Chapel Suite and Comfy Luxe rooms on the first floor, and the Comfy Double/Twin and Comfy Luxe rooms on the 2nd floor. To request interconnecting rooms please contact us at [email protected]

Which rooms are located close to each other? The main building is split into three sections, connected only via the ground floor. If you’d like to book rooms that are close together please get in touch at [email protected]

How far is the hotel from Penzance train station? The hotel is situated approximately a ten minute walk from Penzance train station, though please note that the quickest route is a very steep cobbled hill. There are not always taxis at the station so if you’d like to book a taxi to the hotel please call ahead and we will arrange this for you.

Restaurant recommendations? Please find some of our favourite restaurant recommendations in the neighbourhood section of our website.

Are you dog friendly? Yes! We charge £15 per dog, per night, which includes a doggy bed, bowl and treats from Lily’s Kitchen.  Please check the hotel page for a list of our dog friendly rooms, or give us a call on 01736 365664 and we’ll be very happy to help.

What is your lost property process? Unfortunately we cannot accept responsibility for items left on our property upon departure however every care will be taken to ensure these are returned to you in a timely manner.

Accessibility The hotel is situated over four floors and we do not have a lift. The main entrance is accessed via three steps. Two of our ground floor rooms have an additional separate entrance and access to Vandevour Lane at the side of the building.

What is your cancellation policy? Please see the terms and conditions page for details of our cancellation policy.


Oxfordshire

Is there on-site parking? Yes we have an on-site car park.

Does the hotel operate a minimum stay?  There is a two night minimum stay on Friday and Saturday nights only. We are sometimes able to make exceptions for last minute availability – to enquire please call our reservations team on 01993 656220.

Are bathrobes provided? All of our rooms have snuggly bathrobes provided.

Do all rooms have en-suite bathrooms? All of our rooms have en-suite bathrooms. Our Farmhouse rooms all have bathtubs, as well as The Barn Suite, Stable Suite and Stable room.

How far is the hotel from the nearest train station?  The hotel is approximately a 20 minute drive from Hanborough or Oxford train stations. If you would like to arrange for a taxi from the station please let us know.

Are the pub and restaurant open 7 days a week and what are the opening hours? The pub is open daily from 8am. Breakfast is served daily from 8am – 10:30am Lunch is served from: 12pm – 3pm Monday – Saturday | 12pm – 4pm on Sunday Dinner is served from: 6pm – 9:30pm daily

What are your recommendations of where to go, what to see?  Visit our neighbourhood guide for our personal recommendations.

Are you dog friendly? Yes! We charge £15 per dog, per night, which includes a doggy bed, bowl and treats from Lily’s Kitchen.  Please check the hotel page for a list of our dog friendly rooms, or give us a call on 01993 656220 and we’ll be very happy to help.

Accessibility All of our bedrooms are located on the first floor and unfortunately we do not have a lift except for the Barn Suite which is situated on the ground floor. The ground floor is wheelchair accessible.

Is there someone available 24 hours a day? A member of the team will always be in the building from 7:30am – 12:00am, available for any queries you may have. Outside of these hours there will be a contact for any urgent matters.

Are you family friendly? We welcome children and always do our utmost to ensure they have a great time whilst with us, which makes our Inn a great place for a family treat! As we are a pub there may be times, especially at the weekends, where the ground floor may not be a suitable environment for young children. Please also note that rooms are located above the pub and restaurant, and there may occasionally be some noise disturbance as we are an old building.

Whats the soundproofing like? The building is a 16th century farmhouse, that was later converted into a pub as the Mason family’s gift to their butler. As much as we have tried to soundproof the rooms, there is still a bit of noise from room to room, and the windows are the original leaded windows with single pane glass. However, The Barn Suite is in a separate building therefore it’s very quiet. Overall, we are located in the middle of the Oxfordshire countryside, and the surrounding area is very peaceful and calm!

What is your lost property process? Unfortunately we cannot accept responsibility for items left on our property upon departure however every care will be taken to ensure these are returned to you in a timely manner.

On a final note… We are not perfect and the building does have its quirks! Some may say that this is part of staying in an old and historic building… we certainly wouldn’t swap it for the world! We are home grown in every way and always strive to ensure that our guests have a most enjoyable stay.