Book now for Christmas and New Year

Reception Host

03/10/2019
Reception Host

Do you have a sunny personality? Do you love to go over and beyond expectations? Do you have an infectious positive attitude?

We are looking for energetic people with a thirst for knowledge who strive to be the best they can be. We want a genuine, inspiring and welcoming team to be the focus of what promises to be Bristol’s most exciting new opening of 2020. We want you to blossom and grow with us!

An eccentric bunch of fun & friendly places to eat, drink & sleep

On a corner of leafy Portland square, half way between the city centre and Stokes Croft lies a huge old boot factory – the fifth Artist Residence to be opened. The original Georgian features will be retained, creating a fabulous, sprawling 4-storey pile with 23 bedrooms. In-house kitchen, coffee shop and bar, The Boot Factory, will provide a neighbourhood hangout with a menu of simple, honest food and drink served all day, every day.

We are excited to be hiring a Reception Host to join our family, play an important part in the hotel operation and undertake front of house duties such as meeting, greeting and dealing with guest requests to ensure a comfortable and pleasant stay.  Working as part of the front of house team your duties will include: checking guests in and out, issuing keys, preparing bills and dealing with payments, answering the phone and taking bookings as well as providing guests with information about the hotel facilities, surrounding area and communicating any special requirements to other departments.

What are we looking for?

We are an independent home-grown company with a big heart.  We are looking for passionate people with a thirst for knowledge who strive to be the best they can be. People who genuinely care in ensuring every guest has an amazing time and can’t wait to come back!

We have high standards of quality and service and expect everyone to be super friendly to both our guests & their team; as a small team, you will need to be supportive and flexible to play your part in making sure that this happens.

Tons of experience is not essential as we’ll teach you everything you need to know but for a Reception Host role we are looking for:

  • Experience of handling guest service responsibilities, preferably in a hotel/reception setting
  • Welcoming, friendly and helpful with proactive approach towards guests
  • Ability to deal effectively and calmly with difficult or unforeseen situations 
  • Strong working knowledge of the Microsoft Office Suite and other relevant computer programs
  • Excellent written and verbal communication skills
  • Well organised, efficient and professional with ability to handle several tasks at once

Becoming part of our family means sharing our values, being an ambassador for the brand and caring about making us one of the best hospitality companies around. 

In return we offer a competitive salary as well as the opportunity to develop and grow your career to the next level and most importantly ensure you are happy as a much valued member of the Artist Residence family! 

Benefits:

  • A genuine and happy place to work in with an amazing atmosphere 
  • 28 days annual holiday entitlement 
  • A generous food allowance, all meals are included when you are at work, which are fresh and wholesome.
  • Working in a like-minded team who share their passion for high quality, creative and fresh food & drinks and providing outstanding hospitality.
  • In-house training 
  • 25% off hotel stays
  • 15% off hotel stays for friends & family
  • Up to 50% off food & drink for you and 3 guests